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Bango Care is a web app for managing customer care interactions.

It allows all transactions for a given customer to be shown. Transactions can be retrieved based on:

  • Customer mobile phone number
  • Merchant transaction ID
  • Payment provider transaction ID
  • Bango Transaction ID

Bango Care shows:

  • Unique user ID
  • Merchant transaction ID
  • Payment provider transaction ID
  • Bango Transaction ID
  • Product purchased
  • Price paid
  • Currency
  • Transaction status
  • Payment or refund
  • Date and time

Bango Care can be used by Payment providers to monitor transactions - so it is possible for you to use it to resolve disputes between you and the Payment providers